Orders & Shipping
What countries do you ship to?
We currently ship to the United States, Canada, and the United Kingdom. If your country isn't available at checkout, email us and we'll try to help.
How long does delivery take?
Orders are processed in 1–3 business days. Estimated delivery: 7–14 business days for the US, Canada, and UK. These are honest estimates — customs or busy seasons can occasionally add time.
How can I track my order?
Every order includes tracking. You'll get a tracking link by email once your order ships, and you can also check it anytime on our Track Order page.
Are customs duties included?
Customs duties or import taxes depend on your country's rules and are the recipient's responsibility — they're not included in our prices.
Returns & Refunds
Do you offer returns?
Yes — 30 days from delivery for unused items in original condition. If something arrives damaged, defective, or wrong, contact us within 14 days with a photo and we'll replace it or refund you in full. See our Refund Policy for details.
What if my package is delayed?
Check your tracking link first — most delays resolve within a few days. If your package hasn't moved for over 10 business days past the estimate, email us and we'll investigate with the carrier.
What if I receive a damaged item?
Email us a photo within 14 days of delivery and we'll send a replacement or issue a full refund — no return shipping cost to you.
Can I cancel my order?
If your order hasn't shipped yet, yes — email us immediately with your order number and we'll cancel and refund you. Once shipped, our returns process applies.
How do I change my shipping address?
Email us as soon as possible. If the order hasn't shipped, we'll update it. After shipping, address changes aren't always possible, but we'll do our best.
Payments & Support
What payment methods do you accept?
We accept all major credit and debit cards, plus express checkout options like Shop Pay, Apple Pay, and Google Pay where available.
How do I contact support?
Email us at Nuvexxsupport@gmail.com — we typically respond within 24–48 hours. See our Contact page for more.